Job Description

Our client is a technology based company in York who are looking for a Customer Service Administrator to join their order processing team.

Job Details

Responsibilities

Working in a team of 3, you could be dealing with technical and bespoke orders coming in to up to seven email inboxes, accurately creating the order and processing the request as well as liaising with the other departments within the business to make sure it all goes out to the customers on time.

You could be contacting customers by phone and email, keeping them updated on their order as well as confirming delivery details and taking accurate payment information. You could be advising customers on the best products for them, supporting the sales team with their orders and dealing with any issues or delays with orders.

Qualities

That’s why we are looking for someone with experience of processing orders accurately on an inhouse database, someone with excellent communication skills, both verbally over the telephone and written, as a lot of this position will involve emailing customers and colleagues frequently. Someone who is fully computer literate with MS Word, Outlook and excel as well as being able to pick up new systems with ease.

Experience

Due to the industry of this client, someone with a telecoms background or an interest in Telecoms would be beneficial, or someone who is able to learn technical product information with ease. This is a full time position working weekly shifts between 8.30am – 5.30pm (8.30 – 5.00 / 9.00 – 5.30). There is also car parking available, pension and a quarterly bonus.

This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency.

Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role.

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